DPI Technologies : spécialistes des solutions d'impressions à Montréal  » Solve it yourself (laser printer or fax machine) diagnostic

Solve It Yourself

Find solutions to the most
common printing problems.

Solve it yourself (laser printer or fax machine)

DPI Technologies has set up a user-friendly system so that you can diagnose your own printer! Before placing a service call, consult this section covering the most common problems with the given kind of printing equipment to find the solution that might resolve your problem!

Problems

  • Printer indicates paper jam
Causes
  • A sheet of paper has jammed inside the printer.
Solutions
  • Withdraw the cartridge and look underneath for the sheet
  • Remove each paper tray and look for a jammed sheet
  • Open the rear door of the printer to locate the sheet.
    BE CAREFUL! The fuser may be very hot!
  • If you did not find anything, try printing again
  • Frequent paper jams
Causes
  • Printer rollers are worn
  • Paper has static
  • Paper is humid
  • Fuser may be defective
Solutions
  • Remove static from paper
  • Make sure paper is not stored in a humid place
  • Smudges on paper
Causes
  • Toner has fallen from your cartridge to the paper
  • Toner has fallen from the printer and is staining the back of the paper
  • A printer part (fuser, feeders, etc.) is staining the paper
Solutions
  • Try another ink cartridge
  • Printer needs cleaning
  • Some parts are worn and need to be replaced – call Technical Services at 514-376-2676
  • Printouts too light
Causes
  • Printer cartridge is empty
  • Printer cartridge is defective
  • Printer parts are defective
Solutions
  • Replace the printer cartridge
  • Printouts too dark
Causes
  • Printer cartridge is defective
  • Printer needs cleaning
  • Some defective parts need to be replaced
Solutions
  • Replace the printer cartridge
  • Printer makes strange noise when printing
Causes
  • Printer cartridge may be defective
  • Fuser may be defective
  • Rollers may be worn
Solutions
  • Replace the printer cartridge
  • Repeating patterns on printouts
Causes
  • Printer cartridge may be defective
  • Fuser unit is worn or defective
Solutions
  • Replace the printer cartridge
  • Printer needs cleaning

If this doesn’t solve the problem,
call Technical Services at
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